BirchAI Announces Investment by AI Grant to Accelerate Application of Core Patterns to Call Center Automation


SEATTLE, WA, Nov. 14, 2022 /24-7PressRelease/ — BirchAI is pleased to announce a $250,000 investment by AI Grant LLC, a leading investor in breakthrough artificial intelligence (AI) companies . The grant includes a cash investment of $250,000 and over $300,000 in credits from Azure and other technology services. Birch Assist reduces average handle time (AHT) by up to 35% by automating complex after call work (ACW) using BirchAI’s proprietary artificial intelligence. BirchAI is one of 20 winners from more than 1,000 applying companies.

AI Grant’s goal is to provide support to technical and pragmatic entrepreneurs who create revolutionary products native to AI. “BirchAI stood out for us as a team with the technology, traction, and mindset to successfully build an AI-driven product in the enterprise software space,” says Nat Friedman, co-founder of AI Grant.

“We are honored to partner with AI Grant,” said Kevin Terrell, co-founder and CEO of BirchAI. “This grant will be instrumental in our ongoing mission to improve call center efficiency by automating the resource-intensive aspects of customer service.”

BirchAI uses the latest advancements in core models to power the products, allowing agents to focus on the customer and the customer experience without worrying about note taking. AI-generated summaries and call codes are presented to the agent within 15 seconds of a call and are documented in the CRM or recording system. BirchAI’s automated documentation is very accurate and reduces the average ACW to a small fraction of what it was before Birch Assist.

In addition to the grant, the BirchAI team was invited to spend a week with peers and industry experts at the AI ​​Grant Summit in San Francisco.

About BirchAI
Founded in 2020, BirchAI is the leader in the application foundation models to create products that improve the speed, quality and cost of customer support. The company was founded by experts in the fields of natural language processing, business adoption of AI, and process improvement. BirchAI is backed by the Allen Institute for Artificial Intelligence, the nation’s leading AI research organization. BirchAI focuses on improving call center efficiency by automating the resource-intensive aspects of customer service, including customer call synthesis, classification, and analysis.

About AI Grant LLC
AI Grant LLC is an early-stage startup program for large entrepreneurs looking to build AI-native products. AI Grant supports its businesses with access to funding, a world-class advisor network, resources, and a community of like-minded builders. AI Grant is supported by Nat Friedman, ex-CEO of GitHub and Daniel Gross, former head of machine learning at Apple.

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