Hyderabad: The District Consumer Dispute Resolution Commission has asked the Chandana Brothers jewelers of Chikkadpally to pay a fine of Rs. 1 lakh for issuing an invoice to a customer without mentioning their name. He was also asked to pay the customer Rs. 50,000 for non-reimbursement of Rs. 85,000 for the antique jewelry.
In March 2018, EK Naga Raja Ram Mohan Rao bought four gold bracelets worth Rs. 1,878,422 by exchanging his old gold ornaments. Chary Working, the showroom in charge, issued the invoice with all the details of the transaction.
Mr. Rao alleged that Chary Working had not paid Rs. 85,000 for the antique jewelry and issued a formal notice to the jewelers to repay the amount with interest. With no response from the other party, Rao turned to the Consumer Commission. The jewelers received summons from the Commission but did not appear before it and remained âex parteâ.
After examining the documents and evidence, the Commission found that the bill did not mention the name of the complainant. “The failure to include the name of the complainant in the bill itself is an unfair trade practice by the opposing parties … one can easily assume that it is a regular practice of the opposing parties in order to cause a loss to the public treasury. , observed the Commission.
He further added that the attitude of the jewelers would cause great losses to consumers who approached them with hope and confidence.
The Commission asked the jewelers to pay Rs. 1,000,000 to the plaintiff for punitive damages in accordance with section 14 of the Consumer Protection Act 1986 for unfair business practices and irregularities committed by issuing an anonymous invoice, compensation of Rs. 50,000 for causing inconvenience and mental agony, and Rs. 5,000 for litigation costs.