He manages to cancel a bill of 1750 euros for 82 calls he did not make


This is exactly what happened to a Vodafone customer that he received the said sum to be paid on his invoice for the month of June.

82 calls I didn’t make

Yasmina AD is a customer of a Vodafone convergent debit with which she has contracted 300 Mbps fiber optics, a fixed line, two mobile phones and television from Vodafone TV. Well, beyond the usual amount of your bill, between 70 and 90 euros, during last July, he received an invoice for 1,750.69 euros.

The reason for this amount was to make a total of 82 calls to special rate numbers, although The person concerned assured that neither she – nor her daughter – had made these calls.

After report to the Civil Guard and contact Facua At the request of the Beneméritas, he managed to reverse said bill and get Vodafone to return the money to the affected party. “Imagine how I felt when I opened the bill and saw over 1,700 euros for calls neither me nor my daughter had made. I went to the Civil Guard barracks because I didn’t know who to turn to, and they were the ones who told me about FACUA,” tells the affected.

Need for evidence and records

Facua has founded the defense of this affected party and the claim against Vodafone for the obligation that exists to provide the telephone records which confirm that the customer has been informed of the additional cost of these calls and the acceptance thereof or, otherwise, to cancel the invoice amount.

In accordance with the law, calls to the numbers 803 (adults), 806 (leisure) and 807 (professionals) must begin with a 15-second recording advising of the name of the company and the cost of the callfollowed by five seconds during which the user can decide to hang up or continue on the phone.

“Obviously I decided not to pay the bill and signed up with another company because Vodafone suspended all my lines and I was incommunicado. Theoretically, the pack that I had contracted was a package of 70 euros per month, but I received invoices with different amounts, always higher”.

Finally, Vodafone could not prove that the party concerned had made these calls and was forced to rectify the invoice issued, reducing by 1,690.18 euros the initial invoice of 1,750.69 euros that it had received, leaving only payment pending. 60.51 euros as final amount. Likewise, despite being included due to non-payment of the invoice, the affected party was excluded from any negative asset solvency records in which it could have been included by not having paid it initially.


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