from March 28, cash will no longer be accepted for entry and drainage permits
BREVARD COUNTY • PALM BAY, FLORIDA – The City of Palm Bay will offer a new e-permitting software solution, Intuitive Municipal Solutions (iMS), to streamline the permitting process for building permits, driveway and land drainage, as well as fencing and lay applications for review beginning March 28.
This web-based solution allows citizens and entrepreneurs to submit permit applications and supporting documents electronically.
The Building Department and the Public Works Driveways and Drainage offices will be closed to the public on Thursday, March 24 and Friday, March 25 during the transition to iMS and staff training on the new software.
Permit applications will be accepted by email until 3:30 p.m. on Wednesday, March 23 and will resume on Monday, March 28 through the new iMS portal which will be available on the city’s website at www.palmbayflorida.org.
The departments’ IVR system for scheduling an inspection by phone will also be unavailable beginning Wednesday, March 23 at 3 p.m. and will reopen for calls Monday, March 28 at 7 a.m.
Inspections scheduled before 3:00 p.m. on Wednesday, March 23 will be conducted during normal business hours from 7:00 a.m. to 3:00 p.m. on Thursday, March 24.
Due to the expected volume of inspections, those not completed by Thursday March 24 will be rescheduled to Friday March 25.
Inspectors will contact customers to reschedule appointments to Friday, March 25 if they are unable to complete an inspection by Thursday afternoon.
Additionally, on March 28, the building and public works departments will transition to a new fee structure. All credit and debit card transactions made online or in person will incur a convenience fee of 2.95% per transaction.
All online payments using an Automated Clearing House (ACH) or electronic check will incur a flat fee of $1.50. Residents can make payments in person by check or pay by check by mail at no additional cost.
Please note that effective Monday, March 28, cash payments will no longer be accepted for entry and drainage permits.