When to invoice a customer

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Business owners and independent contractors usually send invoices to their customers on a predetermined monthly date – or after finishing the job. Wondering when to invoice a client in your case? Do not hesitate to tell your customers about it. Ask each of them when they want to be billed, based on your usual billing routine.

So when do you send the invoice to the customers? The most common scenario is to charge your customers when your cooperation is successfully completed. There are times when it makes sense to invoice your clients before the job is complete. In this case, the process will serve to request a deposit for the large-scale project you are about to start working on. Do you receive an invoice before or after payment? This is another typical common question on the subject. The answer is usually after.

That said, clarify your billing policy well in advance to make the cooperation as transparent as possible. This will help build relationships with your customers and ensure they are satisfied. Want to know how to get a customer to pay an invoice as soon as possible? Wondering what to do if some of your customers refuse or are unable to pay? Keep reading for more details.

Best way to bill customers

Here are some crucial tips for getting a customer to pay an invoice on your terms:

  1. Create a contract with clear expectations. Explain your payment terms to your customers from the start of your collaboration. Once they sign the contract, they legally confirm that they will follow your rules and keep their promises.

  2. If you’re about to start working on a high-maintenance project with multiple customizations, ask for a deposit. This will help you filter out “red flag” customers and keep the checkout process running smoothly.
  3. Bill quickly. If you want to get paid quickly, you need to invoice your customers as quickly as possible. This is one of the golden rules of running a successful business. When sending an invoice, be polite and helpful. Ask your customers about their preferred payment methods and other similar things that will build loyalty. Follow up constantly if you don’t get a response.
  4. Digital invoice. It will save you a lot of time and money. Focus on sending invoice to customer email sample via Saldofactory, invest in high-quality cloud software for better automation and streamlined processes, offer your customers a wide range of payment methods, and be as open as possible about your policies. The latter is especially vital if you’re wondering how to bill international customers.
  5. Always make the people you work with feel appreciated. Provide occasional discounts, make life easier for them as part of your mutually beneficial cooperation, set aside time to explain jargon to them, for example, pro forma invoice template, help them solve a problem, or even send them a lovely gift. By building a relationship of trust with your customers in a special way, beyond money, you will certainly encourage them to pay you as soon as they can.

Customer not paying bill What to do

You completed the project on time, which means you are entitled to get your money for it. On time. That said, stop feeling like a nag every time you have to chase the money you’ve earned. If you haven’t heard from a customer for a while after invoicing them, follow up. Sitting around and waiting for them to pay won’t get you anywhere. Follow up regularly. Politely. Firmly.

If you’ve tried several times to collect payment to no avail, it’s time to take legal action. Learn more about the subject of Invoice Maker by Saldo Apps, explore the issue in-depth online, discuss the client won’t pay the invoice issue with a reliable lawyer, and top it all off with a smart decision.

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